Refund Policy
At Moonbazaar, we strive to ensure your complete satisfaction with every purchase. Please review our refund policy below for information on returns, exchanges, and refunds:
1. Eligibility for Refunds:
- Refunds are available for eligible items within 30 days of the purchase date.
- To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as received.
2. Initiation of Refunds:
- To initiate a refund, please contact our customer support team with your order details and reason for the return.
- Once your request is approved, you will receive instructions on how to return the item(s) for a refund.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective item.
- We recommend using a trackable shipping service for returns to ensure safe and timely delivery.
4. Refund Process:
- Upon receiving the returned item(s), our team will inspect them to verify their eligibility for a refund.
- Once approved, refunds will be processed to the original method of payment within 5-7 business days.
5. Refund Amount:
- Refunds will be issued for the purchase price of the returned item(s) excluding any shipping fees paid at the time of purchase.
- Depending on your payment method and financial institution, it may take additional time for the refund to reflect in your account.
6. Exclusions:
- Certain items may not be eligible for refunds, including but not limited to:
- Personalized or custom-made items
- Gift cards
- Clearance or final sale items
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- Photos of the damaged or defective item may be required for verification purposes.
8. Contact Us:
- If you have any questions or concerns regarding our refund policy or need assistance with a return, please don't hesitate to contact our customer support team. We're here to help!